This Privacy Policy explains how wjevo collects, uses, stores, and protects the personal information of players who register and use our platform at wjevo.id. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine data privacy regulations. By creating an account or using any part of our platform, you agree to the practices described in this policy. If you have questions about how your data is handled, our FAQ page is a good starting point. This policy applies to all players accessing wjevo from the Philippines.
When you register for a wjevo account, we collect the personal details you submit during the sign-up process. This includes your full name, date of birth, email address, mobile number, and your preferred payment details. We collect this information to verify your identity, process deposits and withdrawals, and ensure your account is secure. Date of birth is required to confirm that you meet the minimum age requirement for gaming in the Philippines. All registration data is stored securely and is only accessible to authorised wjevo staff who need it to operate your account. We do not collect more information than is necessary for the purposes described in this policy. If any of your personal details change, you are responsible for updating them through your account settings.
When you use the wjevo platform, we automatically collect data about how you interact with our services. This includes your login times, pages visited, games played, bet amounts, session duration, and device information such as browser type and operating system. We use this data to improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or account misuse. Usage data also helps us understand which features Filipino players find most useful so we can continue to improve them. This information is linked to your account but is not shared with third parties for marketing purposes. We retain usage data for as long as your account is active and for a reasonable period after closure as required by applicable regulations. You can request a summary of the data we hold about you at any time through our support contact on the FAQ page.
All deposits and withdrawals made through your wjevo account are recorded as part of your transaction history. We collect payment method details, transaction amounts, timestamps, and reference numbers to process your financial requests accurately and to maintain a complete audit trail. Payment data is handled using industry-standard encryption and is never stored in plain text on our servers. We do not store full card numbers or full bank account details beyond what is required to process a specific transaction. Transaction records may be retained for a period required by Philippine financial regulations even after your account is closed. If you have a query about a specific transaction, our support team can assist you via the contact details on the FAQ page. We will never ask you to share sensitive payment credentials through email or chat.
The personal data we collect is used exclusively to operate and improve the wjevo platform for Filipino players. Specifically, we use your data to manage your account, process transactions, verify your identity, provide customer support, and send you important account-related notifications. We may also use anonymised, aggregated data to analyse platform trends and improve our games and features. We do not use your personal data for unsolicited marketing without your explicit consent, and you can opt out of any optional communications at any time. Your data will not be sold, rented, or traded to any third party for their own commercial purposes. Where we engage third-party service providers to assist with platform operations — such as payment processors — those providers are contractually bound to handle your data securely and only for the purposes we specify. Any sharing of data with regulatory authorities will only occur where we are legally required to do so.
wjevo applies multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive stored data is protected with encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access are trained in data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable law. We encourage you to also take steps to protect your own account — use a strong, unique password and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact us immediately through the FAQ page.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to request corrections to inaccurate data, and to request deletion of your data where it is no longer necessary for us to retain it. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the FAQ page and we will respond within a reasonable timeframe. We are committed to honouring your data rights and will never penalise you for exercising them. Requests for data access or deletion will be handled with care and in accordance with our legal obligations.